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陳柏翰,一個24歲的台灣男生獨自前往英國,在一間倫敦的非營利組織擔任全職志工,服務一位長期患有中風疾病與輕度學習障礙的個案,以下則是他對志工服務所做的經驗分享:

24-year-old Po Han travelled to the UK from Taiwan to become a full-time volunteer. He supported Terry, an older gentleman from Brixton who suffered a stroke and also has a minor learning disability.

 「我的角色有點類似長期居家照護員,工作內容不外乎:使用懸吊升降儀來協助個案起居移動、提醒個案定期服藥、幫忙整理起居環境等等。剛開始在協助個人護理時,因為技術還很不熟練,常常覺得自己很笨拙,但對於完全沒有接觸過類似工作的人來說,其實都是很正常的現象。因為通常隨著反覆的訓練和操作,我覺得護理技術都能逐漸得心順手,那種『不知所措』的感覺也會漸漸消失。對我來說,在志工服務過程中最大的動力來源,便是協助對方『保有自尊』以及訓練對方的『獨立性』           

“My role involved supporting Terry in his home. He needed help when moving from his bed to his armchair or wheelchair, and his support workers taught me how to operate the ceiling hoist. I also helped to keep the house clean and tidy, and reminded him to take his medication.

In the beginning, I felt awkward when assisting with personal care, which I believe is normal if you have never done it before. Fortunately, that initial awkwardness doesn’t last long. Preserving someone’s dignity, and helping them to become more independent, is a very rewarding part of my volunteering.

除了居家志工工作,我每個禮拜也會去當地的社區中心服務,為一些患有學習障礙、或自閉症和唐氏症的個案們,規劃跳舞、唱歌或其他創意性的活動。我覺得在整個志工服務計劃中,社區中心的工作是最有挑戰性,但是獲得的成就感也最高的地方。因為工作與個案性質的關係,不但讓我學會如何用更多元的方法和個案溝通,也讓我瞭解照護員必須從自身角度抽離去分析事情的重要性。同時工作也提升自己對狀況的應變能力。例如有位個案對於數字理解有非常大的障礙,但再觀察對方對於訊息的認知方式和態度後,我發現若是利用視覺化的方式,像是畫圖或肢體語言,就讓對方更能容易理解。」

In addition to supporting Terry at home, I took part in a befriending project once a week. I met people with learning disabilities, autism and Down’s syndrome in a local day centre, where they could take part in dancing, singing and creative activities. This was the most challenging and the most worthwhile part of my volunteer experience. It really helped to develop my communication and empathy skills, and my ability to improvise. For example, I met someone who particularly struggles with numbers, but learnt that through visualising the numbers with him he could understand and count with ease.

 我非常高興能藉由擔任志工,讓自己得到非常寶貴的經驗,例如基本護理技術、懸帶固定技術、懸吊儀操作以及基本急救,同時我也學會如何培養更多耐心以及同理心,最重要的是我深深體悟到『彈性』在生活上各個方面的重要。      

I am really grateful for the experiences I have gained through volunteering. I have learnt practical skills, including first aid, sling fitting and hoist moving, but I also feel that I have become more patient and empathetic. Most importantly, I have learnt that flexibility really matters in every aspect of life.

在擔任長期志工期間,為我的人生觀帶來許多正面的影響,除了瞭解自己有能力給予社會弱勢族群身體與心靈上的支持,鼓勵他/她們更積極參與社區活動,幫助他/她們探索並發展出自己從未發現的天賦。也啟發我對於未來希望能夠進入醫護體系工作的想法,給予那些最需要幫助的人照顧和關懷。」       

I feel that I have made a positive impact in my time as a volunteer, supporting people to live the life they choose, empowering them to participate in community activities and helping them to find talents that they might have been previously unaware of. This experience has really inspired me, and I’m hoping to work for a hospital in the future.”    

 

此文章經由作者重新編譯,並同意Po文

文章出處 http://volunteeringmatters.org.uk/casestudy/case-study-po-han/

中文翻譯 蔡維農